What happens after I place an order?
Once your order is completed, you’ll receive an email confirmation containing all the details of your purchase. This includes the list of items ordered, your billing and shipping addresses, and the selected payment method.
If you have any questions or need assistance, feel free to contact our customer service team at wereply@buyphone.be. We're here to help!
How long will delivery take?
Most of our orders are shipped the same day if placed before 3 PM. However, delivery times may vary depending on the item and destination country:
- Belgium: 24–48 hours
- France, Germany, and the Netherlands: 48–72 hours
We always strive to process and deliver your orders as quickly as possible!
What are the shipping fees for online store orders?
Our shipping fees are determined based on the size and weight of the package. As a result, each product has a different shipping cost, which is calculated and displayed on your invoice. You can review the shipping costs for your current order directly from your shopping cart.
Good news! Shipping is FREE for all orders over €79.
Will I receive an invoice for my order?
Depending on the type of products you order, you will receive either an electronic invoice via email or a paper invoice included with your package.
What is your return policy?
Customers have 14 days from the delivery date to return their purchase, as per EU Directive 2011/83/UE. Items must be unused, undamaged, in their original packaging, and accompanied by all accessories and proof of purchase. Returns are at the customer's expense. Some items, such as personalized or opened products (e.g., software or media), are non-returnable. Refunds are processed within 30 days of acceptance of the returned item, excluding shipping fees.
For more details or to access the return form, visit our returns page.
How can I track my order?
To track your order, visit the Order Tracking page on our website. Enter your order number and the email address used during checkout to view the current status and updates about your shipment.
If you have any issues or questions, don’t hesitate to contact our customer support team for assistance.
