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Frequest Asked Questions
Product
What materials are used in your products?
At buyphone, we prioritize both quality and environmental sustainability. Many of our products are crafted using materials that meet rigorous EU standards for safety and environmental compliance. To reduce waste, we also offer certain items at lower prices when purchased without unnecessary packaging. This initiative allows us to minimize our ecological footprint while passing savings on to our customers.
By choosing buyphone, you’re not just getting top-quality accessories—you’re also supporting a commitment to greener, more sustainable practices.
Do you offer customization or personalization services?
At buyphone, we currently do not offer customization or personalization services for our products. However, we are constantly exploring new ways to enhance our offerings, so stay tuned for updates! If you have specific requirements or questions, feel free to reach out to our customer service team—we're happy to help.
Orders
What happens after I place an order?
Once your order is completed, you’ll receive an email confirmation containing all the details of your purchase. This includes the list of items ordered, your billing and shipping addresses, and the selected payment method.
If you have any questions or need assistance, feel free to contact our customer service team at wereply@buyphone.be. We're here to help!
How long will delivery take?
Most of our orders are shipped the same day if placed before 3 PM. However, delivery times may vary depending on the item and destination country:
- Belgium: 24–48 hours
- France, Germany, and the Netherlands: 48–72 hours
We always strive to process and deliver your orders as quickly as possible!
What are the shipping fees for online store orders?
Our shipping fees are determined based on the size and weight of the package. As a result, each product has a different shipping cost, which is calculated and displayed on your invoice. You can review the shipping costs for your current order directly from your shopping cart.
Good news! Shipping is FREE for all orders over €79.
Will I receive an invoice for my order?
Depending on the type of products you order, you will receive either an electronic invoice via email or a paper invoice included with your package.
What is your return policy?
Customers have 14 days from the delivery date to return their purchase, as per EU Directive 2011/83/UE. Items must be unused, undamaged, in their original packaging, and accompanied by all accessories and proof of purchase. Returns are at the customer's expense. Some items, such as personalized or opened products (e.g., software or media), are non-returnable. Refunds are processed within 30 days of acceptance of the returned item, excluding shipping fees.
For more details or to access the return form, visit our returns page.
Payments
What payment methods are accepted in the online store?
We accept the following payment methods:
- Bancontact
- Credit cards (Visa, MasterCard)
- Apple Pay
- Stripe
Can I modify or cancel my order after placing it?
Once an order has been confirmed, it cannot be modified. However, you may request a cancellation by contacting our customer service before the order is processed or shipped. If the order has already been dispatched, you can still exercise your right of withdrawal within 14 days of delivery, as per EU Directive 2011/83/UE. In such cases, return shipping costs will apply.
For assistance, please contact our customer support team promptly.
Still have questions?
We're here to help! If you need further assistance, feel free to contact our customer service team via email or phone. Visit our Contact Us page for details and support options.
